PRIVACY POLICY

This is the Privacy Policy of Marion McConnell (ABN 39 887 237 135) Naturopath.

 I am committed to protecting your privacy, whether you are a contact, client, customer or supplier of mine.

The purpose of this policy is to explain how your personal information, which may include your health information, is collected and used by me (and anyone employed by me) in my clinical practice or through my website.

Please read this policy carefully. By providing your personal information to me, you consent to me collecting, holding, using and sharing your personal information in accordance with this policy.

WHAT PERSONAL INFORMATION DO I COLLECT?

The personal information I collect may include:

  • Personal details such as your name, date of birth, age, gender, occupation or job title

  • Contact details such as your address, email address, mobile phone

  • Your health and lifestyle information including previous and current health and medical history, medications or current treatments, social history, family history and risk factors

  • Your payment information such as your credit card details

  • Details of the products and services you have enquired about or purchased from me, together with any additional information needed to respond to your enquiries and deliver those products and services

  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour

  • Information about your access and use of this website, including through the use of internet cookies, your communications with the Site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider

  • Additional personal information that you provide to me, directly or indirectly, through the use of my Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information, and

  • Any other personal information requested by me and/or provided by you or a third party during our communications

HOW DO I COLLECT YOUR PERSONAL INFORMATION?

I may collect your personal information in several ways, including when you:

  • Purchase a product or service from me, including when you make a booking and during consultations

  • Subscribe to my newsletter

  • Attend an in person or virtual event or workshop I am hosting

  • Correspond with me on a social media platform

  • Contact me with a question, comment or enquiry

  • Visit my website

Where reasonable, I will collect personal information directly from you.  However in some circumstances your personal information may also be collected from others involved in your healthcare, with your permission.  This may include specialists, allied health professionals, hospitals, community health services, pathology and diagnostic imaging services.

If you do not provide me with personal information when requested to do so, I may not be able to carry out your instructions or achieve the purpose for which the information has been sought.  Wherever lawful and practical, you will have the option of not identifying yourself when dealing with me.

HOW YOUR INFORMATION WILL BE USED

I may use the information collected in the following ways:

  • To connect and communicate with you

  • For internal record keeping and administrative purposes

  • To provide you with my products and services, such as personalised treatment plans

  • For analytics, market research and business development

  • To evaluate, modify and enhance my products and services

  • To enable you to access and us my website and associated applications and platforms

  • To comply with my legal obligations and resolve any disputes that I may have

WHO DO I SHARE YOUR INFORMATION WITH?

I (and anyone employed by me) will never share your personal information with third parties unless you have authorised me to do so.

This website may use third party service providers, whose use of your personal information is dictated by their respective privacy policies.

This website currently uses the following third party service providers:

Google Analytics – this service tracks website usage and provides information such as referring websites and user actions on the website.  Google analytics may capture your IP address, but no other personal information is captured.

MailChimp – this service is used to deliver email updates and newsletters.  I store your name and email address for purposes of delivering such communications. 

Acuity – this service is used for booking Naturopathic Consultations.  I store your name, email, phone and presenting health concerns for the purpose of booking appointments and sending reminders.

At this time your personal information is not shared with any other third party applications.  This list may be amended from time to time in the website’s sole discretion.

Except when required by law, I will not sell, distribute or reveal your email address or other personal information without your consent.  However I may disclose or transfer personal information collected through the website to third parties who acquire all or a portion of my business, which  may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganisation proceeding brought by or against us.

HOW DO I STORE AND PROTECT YOUR PERSONAL INFORMATION?

I am committed to ensuring that your personal information is stored safely and securely.  

I maintain my files on my personal computer which is password protected and only used by myself. 

Third party services such as Cloud storage, Mailchimp, Acuity and Zoom are subject to encryption and protection details which can be found on their websites.

If you are communicating with me via electronic means such as email and social media platforms, you agree that by participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which I cannot be held liable.

I will destroy personal information I no longer require except where I have a legal obligation to retain such information. I will never permanently store your complete credit card details.

COOKIES

I may use cookies on my site which store your preferences.  Cookies do not tell us your email address or other personal information, however they help with site navigation and user-friendliness.  They also tell me which products and services you view so that, if you consent, I can send you news about those products and services. If and when you choose to provide my site with personal information, this information may be linked to the data stored in the cookie.  You can disable cookies at any time, but it may restrict your ability to access certain areas of the site.

HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?

You may opt out of any future correspondence from me at any time.  You can do the following at any time by contacting me via the contact form on this website.  

  • See what data I have about you

  • Change/correct any data I have about you

  • Have me delete any data I have about you

  • Express any concern you have about my use of your data

An admin fee may apply to remove your personal information.


MAILING LIST

You can unsubscribe from my mailing list at any time by clicking the ‘unsubscribe’ link at the bottom of any email you receive from me.

LINKS

This website contains links to other sites. Please be aware that I am not responsible for the content and privacy practices of such other sites.  I encourage you to be aware when you leave my site and to read the privacy policies of other sites that collect personal information.

If you feel I am not abiding by this privacy policy, you should contact me immediately at marion@naturopathmarion.com.au

Last Updated November 2020